RETURNS POLICY
Items ordered from mybabyqlo.com can be returned within 7 Days of receipt.
The Refunds will be done only through the Original Mode of Payment for orders paid through Credit Cards.
Products should be returned in its original packaging with all the accessories, Labels and tags for a Credit Note or refund as applicable.
Make sure that the products are properly packed while returning it. Once the request for the return is placed by you, it may take us up to 5 days to arrange a pickup.
We do not accept Products damaged by misuse or showing signs of wear or have been used, altered, assembled, or installed even if they are still under warranty, unless they are defective.
1. Return Conditions:
1.1
Return Reason: received a wrong product;
Return Possibility: YES
Return Condition: Product is unused, in original packaging and includes all labels and tags.
1.2
Return Reason: received a product that is not as described on the Site;
Return Possibility: YES
Return Condition: Product is unused, in original packaging and includes all Labels and tags.
1.3
Return Reason: received a damaged product.
Return Possibility: YES
Return Condition: Product is unused, in original packaging and includes all Labels and tags.
1.4
Return Reason: Changed your mind or Ordered Wrong Size/ Option/ Did not like
Return Possibility: Only in certain conditions.
Return Condition: Fashion: Open packaging accepted if the product(s) still has the original Packaging, Labels and tags. The return cost of AED 20 will be charged.
Return Possibility: No Return
Return Condition: Non-returnable Products - Refer to product list in Note No: 2 and 2.1
1.5
Return Reason: Incorrect Size
Return Possibility: Yes
Return Condition: Only Fashion: Open packaging accepted if the product(s) still has the original Packaging, Labels and tags. The return cost of AED 20 will be charged if it was ordered wrong.
2. Non-Returnable Items:
Unfortunately, we have a strict no-return policy on certain products due to hygiene reasons. We advise you to read the product description thoroughly before purchasing your desired product. Products under specific categories including accessories, underwear and swimwear, socks, personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, wipes) cannot be returned in any case due to hygiene reasons. The product returned should not be used or washed in any case and should be sent in the original packaging with the tags.
Non- returnable categories - Detailed List
Undergarments & Thermals Stationery Baby Diapers
Baby Pacifiers Tag Books Baby Wipes
Stories and Knowledge Book Books with Music Cloth Diapers
Hobby & Slam Books Puzzle Book Coloring Book
Teethers & Soothers Baby gift set Personalized
Activity books or Sets Kids gift set Grooming
3. Restricted Returns - Seasonal Products:
Seasonal Products (Including but not limited to Christmas, Halloween, Ramadan, EID etc) cannot be returned on or after the event date. Ideally you should place a request to return the item 2 days before the return date.
4. Return Process:
To Return a product, please contact us at info@mybabyqlo.com or at our facebook messanger. You are required to provide the reasons for the return. If the received item is not as per your expectations, we are happy to replace it as per the terms in clause 1 above. However, for exchange requests, AED 10 will be charged.
Any COD Fee or Shipping charged on the order will not be refunded as it goes to the courier company.
We will arrange a pickup within 5 working days and we will process the refund / credit note within 24 hours of the receipt of the product on our warehouse. However, you should understand that your bank might take 10-14 working days to return the amount to your credit card.
PLEASE NOTE THAT THERE IS NO RETURN OR EXCHANGE AVAILABLE ON CLEARANCE OR SALE OR FLASH DEAL OR ANY OTHER DISCOUNTED STOCK.